Communication
"All the evidence suggests that communication
between people by whatever means,
far from simply accomplishing its purpose,
simply creates the need for more."
- John Brooks, "Xerox Xerox Xerox Xerox",
The New Yorker; March 25, 1967
Interpersonal
Strategy
- Focus exclusively on what person is saying.
- Confirm that what you think they said is what they said.
- Identify how they feel about what they said.
Apology
- Expression of regret
- Explanation of what went wrong
- Acknowledgment of responsibility
- Declaration of repentance
- Offer of repair
- Request for forgiveness
The most important component is the acknowledgement of responsibility, and the least important component is the request for forgiveness.
Links
Wikipedia: Communication
Water Glyphs
Five Geek Social Fallacies
Chatting With Glue
yakshav.es: Thoughts On Community
Your World of Text
National Responsible Fatherhood Clearinghouse: Dad Jokes
Lexicon
accismus: feigned indifference/refusal of what one desires
dialogic: of or pertaining to dialogue; the use of conversation or shared dialogue to explore the meaning of something
discursive: covering a wide field of subjects, passing from one thing to another, rambling, roving, digressive, desultory
dissensus: the deliberate avoidance of consensus
intransigence: refusal to change one's views or to agree about something
jactitation: a false boast/claim, esp. one detrimental to another's interests, boasting
lilt: the characteristic rising and descension of one’s voice when speaking
mendacious: lying, untruthful, dishonest, false
monologic: of or pertaining to a monologue; one entity with all the information simply giving it to others without exploration/clarification of meaning through discussion
mu: your question cannot be answered because it depends on incorrect assumptions
multivocal: having many different interpretations, meanings, or values
nerts: expression of dismay/disgust/contempt/refusal/nonsense, alteration of "nuts"
piffle: to talk or act in a trivial, inept, or ineffective way, trivial nonsense
riposte: a retaliatory action, maneuver, or retort
soliloquy: a monologue addressed to oneself, thoughts spoken out loud without addressing another
Art
Ludens
The Majesty of Colors by Gregory Avery-Wier (Flash/Itch/Steam)
The Things We Lost In The Flood by Dean Moynihan (Linux)
Galatea by Emily Short (IFDB)